Poor service and response

I attended at a hospital for an emergency, was treated. I never received an invoice, but the supplier gave the invoice to the medical aid. I was handed over to debt collectors and the medical aid promised to resolve it. Months later I have no been listed as being default on my credit bureau report. This despite NUMEROUS PROMISES by the medical aid to pay the amount owing. The rejection was not valid and incorrect. Received bad service from the call centre and was advised that the call centre agent was in charge and had no manager. They promised to call me back today which never happened. Next stop the ombudsman.