Poor/non exsiting service delivery

I contacted Spectramed around the 12/2/2015 via their website with an enquiry relating to time frame report. Just no response!!! I then contacted them on the 3/3/2015 using the same method and still no response!!!!. I then phoned the call centre on the 6/3/2015 and said I want to lodge a complaint. Well I had nobody to complain to and the switchboard operator said somebody with authority will call me back by close of business today. Nobody phoned me!!! I receive an e-mail on the 7/3/2015 from [URL Removed] and the information supp**** does not relate to my enquiry. I send an reply e-mail with the information requested and the e-mail got returned by my server. Frustrated with the incompetence of my service provider Spectramed it has just reached a level of unacceptability. Why can my enquiry not be done in a day with the required information!!!