Poor communication and wrong account being credited

I submitted a claim on 13/11/2017 as I had to pay the medical practitioner upfront. With claim,I also provided my Membership number,my banking details and contact details. I subsequently followed up on this on : 15 , 19, November. Then on 27 December, still no joy. I then again followed up on this on 02 ,8,12 January 2018. Eventually I received a reply and was informed that the claim was paid on the 23 / 11/ 2017. The money did not reflect and I questioned into which account it was in fact paid into. Nomvula ****lhangu , Claims Department informed me - ABSA. Today,being the 16 January,I once again questioned why? after I have provided the account details of my Capitec account?? Pure incompetence and lack of communication seems to be in the order of the day. I STILL HAVE NOT RECEIVED THE MONEY DUE TO ME!!! What will it take?????