payment delays 10 months

Am registered under their one health diabetes programme.<br> Saw an opthalmologist in November last year. Had numerous calls from their accounts section as spectramed call centre kept on giving them reference numbers but this amount of just over r400 was never paid. We live in a small community so I paid the full amount to avoid embarrassment. If we do not pay our subscriptions within the first 3 days of the month they cut our benefits. What recourse do we have for this non payment.<br> When I had my teeth done at the beginning of the year although I had preauthorisation I was made to pay and then claim due to their poor payment history. Sent claim in to them 4 times by email and asked for acknowledgement of receipt. Never got it until I sat on the phone for nearly an hour and made the person wait to receive my email and acknowledge verbally that my claim had been received. Very pathetic service overall. Forced to use Optipharm who were sending out less than the prescription totals until I complained about them. Now I get the correct amount of medication. Whole bunch very unprofessional