DS
Denise S
1 reviews | Active since Apr 2012
22 Jan 2016, 13:03
Pathetic service
I needed some clarity on my pre-authorisation for my C/section that is booked later this year. I first called the spectra med call centre on 11 Jan 2016 several times to speak to someone who can assist me however was transferred from one person to another eventually being place on hold for over 40 minutes. <br> I than took the liberty to send an email to [Email Removed] the same date 11 Jan 2016. It is now 22 Jan 2016 and I have no received a response to date. <br> I have belonged to several medical aid schemes before and this is the most pathetic service I ever received. This is totally UNACCEPTABLE!!!!
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Spectramed Medical Scheme's replyOfficial
22 Jan 2016, 13:13Hello Siyengudl,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme's reply22 Jan 2016, 13:13
Official
Hello Siyengudl,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed