Pathetic service

<p>I have an account that is not being paid by yourselves that is overdue from last year to Netcare Union hospital because you messed up authorisation codes. After countless emial sent to you with NO REPLY WHATSOEVER I phoned and after wasting 4 calls averaging 45min each nothing is still being resolved.</p> <p> </p> <p>It was your error from the beginning and now the hospital is threatening to hand me over to attorneys which was conveyed to your service centre telephonic-ally on Friday 4 August 2017 and I was assured that it would be sorted out that afternoon. Nothing has happened and the accounts department at the hospital has been told that the account is stale on your side because of your pathetic processing of it. It is overdue more than 8 months because of your incompetence. I recently "upgraded" my medical scheme with yourselves but since I have to be doing all the running around to try to sort the account out I am not sure why I even pay you dilligently every month (for more than 10 years) when I am doing your work. It needs to be sorted out ASAP as I am in the process of aquiring other quotations from medical schemes so that I can leave spectramed because of it's terrible service.</p> <p> </p>