Pathetic excuse for service

On Monday 25t, h I phoned Spectramed on behalf of my mother. I phoned because my mom’s debit order of R1920 didn’t go through. Spectramed wanted to deduct R2600 from the account which caused it to bounce. No effort was made by Spectramed to let her know that it had bounced. When I enquired why it had bounced I was told the proof of income was incorrectly sent in January. I first sent the Sassa card copy on the 2nd of January .I was told to send a 3 month bank statement and a Grindrod statement. When I sent an email in return asking what a Grindrod statement, no one sent an explanation. How can I send something that I don’t know what it is? I sent the bank statement on the 26th and got no response. Just another pathetic excuse for service from Spectramed. I tried to explain that my mom is a pensioner to the lady at the helpdesk. She said she had no way of checking if they had received the items which was emailed and faxed with proof of item sent. The way she helped me was by hanging up on me. When I phoned back I was greeted with another unhelpful person. I don’t know why they call it a helpdesk at Spectramed as no one seems to be in any way clued up. This person “miraculously” could find the proof that we sent the documents. She said we didn’t send the Grindrod statement and that is why my mom was charged R2600 and not R1900 and this excess is not refundable. When I said I wanted to speak to the Manager she refused. I asked her four times and she not only refused but hung up on me. Spectramed has done this before and I believe that they think pensioners are easy targets and can be bul****. My mom has breast cancer and had to see a specialist the following week. After she hung up on me my mom got a sms asking about the service. We said pathetic and guess what…. No response. We then phoned the chairman .He says in the Spectra med booklet, if there is any problems the clients can phone him directly. When I phoned, it was an automated machine with various options .To date, no response. Pathetic, Pathetic, Pathetic taking R700 from a pensioner. Shame on you. Regards Phillip