PVDW
PIerre Van Der Walt

1 reviews | Active since Apr 2010

11 Apr 2016, 11:49

Paid for no service

Good day.<br> <br> My daughter was born on 28 July 2015 and I added her on 03 August 2015 . but was called to pay R570 otherwise she wasn't covered. now I see they made her effective date from 01 July and not 01 August. so I paid a premium for nothing. They say they cant change it.<br> <br> I also handed claims in that I paid for R 5800 , they rejected it , but I sent it again , I was called by a lady who said she will look into it , but nothing heard again.<br> <br> I also had to call them on numerous ocatations to pay providers , that took 4 months. But now they want the last premium , I cant pay 2 medical aids.

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Replies (2)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply12 Apr 2016, 15:31
Official
Hello goodbuy,

Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies that you feel we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.

Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme
Spectramed Medical Scheme's reply23 May 2016, 09:55
Official

Thank you once again for raising your concerns. We understand that a dedicated consultant has been in contact with you and trust your query has been addressed. Please do not hesitate to contact us should you have any further questions or concerns.

Kind regards

Agility Global Health Solutions Africa on behalf of Spectramed