hB
hilda B
1 reviews | Active since Nov 2013
02 Sept 2015, 05:48
not paying accounts
PL Roux is a pensioner of almost 80 years old.<br> in the last 2 weeks he has spent over R200 on calls to Spectramed to understand why they stopped paying medical bills - some of these bills are now older than 3 months (Dr Herbst, dr van Zyl, du Buisson & Partners).<br> He has a safety net to the value of R22000 and do not understand what causes the delay in payments. He is receiving letters from the doctors rooms of accounts being handed over to lawyers, regardless his numerous calls to Trudie ***<br> This is unacceptable. Please settle these accounts and call PL Roux to sort these payments out
Helpful (0)
Replies (1)0
Replies (1)
Spectramed Medical Scheme's replyOfficial
02 Sept 2015, 13:49Hello hilletje,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme's reply02 Sept 2015, 13:49
Official
Hello hilletje,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed