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Hilletje H

1 reviews | Active since Oct 2015

06 May 2016, 11:17

Not answering calls / slamming phone down

PL Roux is an eighty one year old pensioner and a member of Spectramed. His monthly membership fee has been doubled and he is trying to contact the fund at ***, but every time he makes a call, the phone is picked up and slammed down before he can speak.

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Replies (1)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply06 May 2016, 11:44
Official

Dear Member

Thank you for taking the time to bring your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. A dedicated consultant has been assigned to your query and he/she will be in touch to discuss the area of concern in further detail.

Agility Global Health Solutions Africa on behalf of Spectramed