LVDM
LEANDI VAN DER MERWE

1 reviews | Active since Jul 2015

09 Jul 2015, 19:09

NO SERVICE AND NON-PAYMENT OF ACCOUNTS AUTHORIZED

I ALSO SEND NUMEROUS MAIL REGARDING ACCOUNTS THAT ARE NOW BEING HANDED OVER WHICH SPECTRAMED CONFIRMED AND AUTHORIZED BEFORE WE WERE ADMITTED TO PAY IN FULL<br> <br> CAN I PLEASE ESCALATE THE MATTER AS NO ONE IS ASSISTING ME IN GETTING THESE ACCOUNTS FINALIZED. THIS IS URGENT. SINCE THE NEW ADMINISTRATORS TOOK OVER WE HAVE HAD SO MUCH TROUBLE GETTING THE GREAT ASSISTANCE THAT WE WERE USED TO FOR THE PAST 5 YEARS. BATTLING WITH AUTHORIZATION, ACCOUNTS PAYMENT, ENQUIRERS NOT ANSWERED<br> <br> WHAT HAPPENED...I DONT WANT TO GO LOOKING FOR ANOTHER MEDICAL AID AS MY FRIENDS AND COMPANY MEMBERS THAT ARE WITH SPECTRAMED ARE ALSO COMPLAINING. HOSPITALS AND DOCTORS ARE EVEN TELLING ME SPECTRAMED IS NO GOOD AS THEY BATTLE TO GET SERVICE FROM YOU AS WELL....THIS PAINTS A BAD BAD PICTURE TO SAY THE LEAST - ONGOING BAD SERVICE EVEN LIBERTY`S CONSULTANT IS BATTLING 5 MONTHS NOW TO HANDLE MY SALARY INSURANCE CLAIM AS THEY ARE SENDING HER A MEDICAL CERTIFICATE OF MEMBERSHIP WHEN SHE REQUIRED A STATEMENT FROM 01/01/2015 - TODAY OF WHAT WAS PAID AND NOT PAID AND SARS CERTIFICATE.<br> <br> I WAS NEVER TREATED SO BADLY THAT I EVER NEEDED TO USE HELLO PETER

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Replies (1)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply27 Jul 2015, 09:55
Official
Hello LEANDIVANDERMERW,

Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.

Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed