No assistance

I tried to help my mom sort out the billing on her saving with absolutely no help from the call centre. The saving balance seems incorrect and without a detailed breakdown of the saving to see what spectramed used it for how are we suppose to resolve the matter? Dealing with the call centre has been a joke. Its like no one there is really sure about anything. Eventually i was told they will send me a detailed breakdown. Low and behold what did they send me? A statement of the whole account that did not help at all. I emailed back and said this is not what i was promised. Also no surprise as it has been two weeks approx and no one has bother to respond again. The claims have also been processed incorrectly by whoever and all we are told is to resubmit them for re-processing. Seriously guys. This is not the level of service i expect from a medical aid. There is such a lack interest or perhaps a lack of toos for the agents. Who knows. I just want to help my mom to get things sorted but it seems impossible!