MSA balanced "queued" for resolution for the past 14 Days!

<p>My mom - a pensioner of 72 years - requires medication often and has to PAY OUT OF HER OWN POCKET every time she needs meds at the pharmacy on account of insufficient funds!! She is on the "AZURE" plan which has an MSA - but how can an MSA balance "exhaust" itself after a month after being renewed?</p> <p> </p> <p>On inquiring of the issue it was found that the problem lies on SpectraMed side - NO funds were loaded for the new year!! A query was lodged and after being "transfered " over to the correct consultant 3 times, issue was not resolved!</p> <p> </p> <p>Called back again to find out of status - still queued for resolution ...after 14 Days....!!! </p> <p> </p> <p>Good Bye SpectreMed....</p>