MC
Marie C

1 reviews | Active since Oct 2015

05 Oct 2015, 16:54

Getting authorization for hip replacement dramaa

I tried to get authorization for this hip replacement since 26th September. Spectramed makes it as difficult as possible for you with list and list of requirements and not getting back to you. Today I was informed that the prosthesis that the doctor uses is too expensive. this is what the dotor uses for all the hip replacements he has done and it is very successful. Spectramed would rather want to find a cheaper option than the better solution. It seems that they would to rather be cheap and nasty than do the correct thing.

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Replies (1)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply08 Oct 2015, 16:33
Official
Hello MarieCoetzee,

Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.

Kind regards

Agility Global Health Solutions Africa on behalf of Spectramed