FAILURE TO GIVE AUTHORISATION

It is so disappointing to note that after 10 years of loyal service Spectramed has failed to give authorisation on a bladder pacemaker for a 70 year old client who is waiting since 19 March 2015.They have not heard of product but are keep requesting reports of patient which are irrelevant to the procedure.According to doctor performing procedure he has sent motivation explaining the process very clearly.All that needs to be done is that they need to create a code for product but we did not receive ant communication from Medical Aid,We need to keep calling and there is still no progress to date.The procedure date had to be postponed so many times and this is causing a lot of stress for the patient as she is a chronically ill person.