JCJvR
J C Jansen van Rensburg
1 reviews | Active since Jul 2015
27 Jul 2015, 13:10
Failed Debit Orders
Medical aid was suspended even though we phoned and followed up monthly for 8 months to try and find out why the debit orders didn't go through. NO ONE at Spectra could help us or give us and guidance to rectify this. They couldn't tell us why the debit order didn't go off, and they didn't send us any notice that our medical aid was going to be suspended, we had to find this out at the pharmacy.
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Spectramed Medical Scheme's replyOfficial
28 Jul 2015, 08:19Hello Martlouise,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme's reply28 Jul 2015, 08:19
Official
Hello Martlouise,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed