DISGUSTING SERVICE

Disgusting service. My grandmother has been trying to get a response from you people for months. My grandfather was admitted into hospital and passed away a few months ago. Now my grandmother has been sent bills from Garden City when she has a medical aid plan with 100% hospital coverage. She called on the 5th and was on hold for an hour. She used R90 of her airtime to no avail. Also called on the 8th and spoke to Martin, he then "transferred her" where she also got through to no one. R 35.00 airtime gone.

She is a pensioner! i cannot express how disgusted i am at the services. She is not very up to date with technology hence i have sent this on her behave.

Should she not receive a response by tomorrow. I will be escalating this to the medical aid ombudsman.