Contact the Chairman

When it was necessary to apply to change my option, I made contact with the call center, on waiting to speak to a consultant on my cell phone for twenty minuets. I asked for some assistance when they finally assisted me. I was told a consultant would call me back. This was in 12 December 2017 The Medical Aid sent a contact number for direct contact with the Chairman, on calling this number after making so many calls to the call center, you get re-directed to the call center. I have called the scheme more than Five times to try and resolve my query , but have yet been able to speak to a consultant. I have sent them emails trying to get the information, to no avail. But my option has been changed and I'm still not sure as to what I have signed up to. I have been a member since 2005 and find there service much to be desired. Mabey they will respond to this before I take my business elsewhere.