Complete lack of service

My father is awaiting an operation for Parkinson disease. Since November 2015, i have been trying to get the authorisations for the procedure sorted out. Countless phone calls and emails to customer service, speaking to a range of people and the end result is always the same, complete confusion. We finally got authorisation letter but no indication of what will be paid and what wont an again no one can tell us.<br> <br> No one ever seems to know what is going on, and it just goes around and around. How do you expect people who are old and sick to deal with this type of service. Its unacceptable.