JG
Julie G

1 reviews | Active since Jul 2015

23 Jul 2015, 11:38

CHEATED BY BROKER AND THEN DENIED MEDICAL CARE

THE BROKER FOR SPECTRAMED LOADED MY HUSBAND AND ME AS 2 SEPARATE ACCOUNTS INSTEAD OF ONE WITH ME AS A DEPENDENT, TO EARN MORE COMMISSION, ADMITTED BY ANOTHER SENIOR BROKER OF THE SAME COMPANY WHO WAS ASKED TO RESOLVE THIS!<br> BEEN PAYING FOR 7 MONTHS AND NEVER CLAIMED A CENT, SUPPOSED TO BE ADMITTED TO HOSPITAL WITH PNEUMONIA AS AN EMERGENCY AND AT ADMISSIONS SPECTRAMED CALL CENTRE TOLD US WE HAD TO WAIT 72 HOURS FOR AUTHORISATION - I COULD HAVE BEEN DEAD BY THEN! WHILST BEING SICK THEY KEPT SENDING ME EMAILS, NO CALL AND DID NOT PROVIDE THEIR CELL NUMBERS, THAT THEY WERE INVESTIGATING MY APP AND THAT I MIGHT HAVE **** ABOUT PRE-EXISTING CONDITIONS AND WANTED MY GP TO GIVE 12 YEARS MEDICAL HISTORY ON ME! WHO KEEPS THEIR GP FOR THIS LONG NORMALLY (I HAVE THO) AND WHY WAS THIS NOT DONE WHEN I APP**** FOR THE MEDICAL AID, ONLY WHEN I CLAIMED? REASON - BECAUSE THEY WANTED TO FIND SOMETHING SO THEY DIDN'T HAVE TO PAY! WE MADE SUCH A FUSS THAT THEY TERMINATED ME AND PAID BACK ALL MY INSTALLMENTS WITHOUT ANY COMMS - NOW THAT HAS TO BE AN ADMISSION OF GUILT! STAY AWAY FROM THEM - THERE ARE 84 NOW 85 COMPLAINTS ABOUT THEM, NOT ONE ADDRESSED.

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Replies (1)
Spectramed Medical Scheme
Spectramed Medical Scheme's reply27 Jul 2015, 09:53
Official
Hello JG1,

Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.

Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed