1 reviews | Active since Dec 2012
be careful of Spectramed
Hi,<br> Inquired about Spectramed medical aid for my elderly parents through Karen De Lange. She requested all sorts of documentation before she could provide me with a quote. Later found out that they actually signed me up for the medical aid without me agreeing to the 'quote'. I cancelled the membership because I couldn't afford the premium within a few days of me being presented with the medical aid premium - that was in 2013. Today I find out that I am being listed for non payment for a medical aid that was not used and cancelled within the 7 days cooling off period! There's definitely a violation of the Consumer Act here. I have been emailing Karen from the first day of this ordeal and no response from the medical aid coming forth. I guess my next stop is the Ombudsman.
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed