BAD CUSTOMER SERVICE!!!!!

On the 29th of Jan 2016 my husband made a payment to Spectramed in error as they were our previous medical aid. We are currently with another scheme. Since the 4 of Jan 2016 I have been in contact with them for a refund. After numerous of phone calls and emails from myself to them ( please note very minimal from their side ) I called AGAIN on Friday morning to be told by a consultant they would phone me back. At 3pm I phoned them as I had not had any response yet. This morning I received an email from them stating that a refund will only be made at the end of MARCH!!!! This is completely unacceptable. I have spoken to their contributions manager today, he will contact me during the day. If this is not resolved today and the refund is not made I will be going to the Medical Ombudsman. Medical aids are very quick to suspend should one's payment be late, but when it comes to refunding or just plain communication from their side, there is none! I would appreciate that this be resolved today!