TS
Tamsyn S
1 reviews | Active since May 2014
18 Mar 2016, 18:02
Anything to get out of paying
I, and a number of other al**** healthcare colleagues, have been treating a Spectramed member in hospital in a trauma ICU. Spectramed is rejecting my claims (and others), citing none authorisation of al**** health services for non-PMB conditions. How can a trauma resulting in emergency treatment and hospitalisation possibly be regarded as a non-PMB? Spectramed's behaviour is totally ********* in regards to both its members and service providers. No matter how many times I resubmit the claim with explanations and codes representing the PMB condition of this member, the claims continue to be rejected for the same reason.
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Replies (1)Spectramed Medical Scheme's replyOfficial
18 Mar 2016, 19:36Hello TS7,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Spectramed Medical Scheme's reply18 Mar 2016, 19:36
Official
Hello TS7,
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
Thank you for bringing your concerns to our attention. Agility Global Health Solutions Africa, administrator for Spectramed, is committed to providing only the best service to our valued members. We would like to extend our sincere apologies if you feel that we have fallen short of this promise. A dedicated consultant has been assigned to your query and he/she will be in touch soonest to discuss your concern in further detail.
Kind regards
Agility Global Health Solutions Africa on behalf of Spectramed
