23 year old handicapped daughter in need of a wheelchair

I have a handicapped daughter (cerebral palsy) aged 23 that cannot walk at all. CE Mobility app**** for a wheelchair on the 27th of July 2017. When I phoned Spectramed today, I was informed that they have not as yet received the invoice and that I must please resend it. Furthermore it is going to take another 14 days for payment to take place.

The following refer to correspondence as from the 27th of July from CE Mobility to Spectramed:

26/7/2017 - Invoice was e-mailed. 27/7/2017 - Invoice was not captured as yet. 28/7/2017 - Invoice was not captured as yet. 31/7/2017 - Authorization was given – NEO ********** 1017A. 02/8/2017 - Feedback could not be provided due to client’s privacy. 07/8/2017 - Feedback could not be provided due to client’s privacy. 11/9/2017 - Feedback could not be provided due to client’s privacy. 14/8/2017 - Feedback could not be provided due to client’s privacy. 15/8/2017 - They had to re-submit with the authorization number on the invoice. 16/8/2017 - Invoice not captured as yet. 21/8/2017 - Invoice not captured as yet. 23/8/2017 - Escalated e-mail send to scheme – awaiting feedback. 25/8/2017 - Another e-mail was send. 29/8/2017 - Still in progress – ref – Noma ********** .

My question and statement are as follows: How am I supposed to transport my 23 year old child? Must I carry her? I think it is disgusting and ridiculous!!!! I pay my medical aid on time every month, however I have to wait forever for a devise that is a necessity for myself and my child.

Believe me this is also not the first time that I have had problems with Spectramed. They also refuse to pay for any medication that is in the form of a liquid, because she is over aged. My child can't swallow pills or capsules. I have send doctor's letters, explaining the situation, still no change.

I will never advice any person thinking about medical aid to join Spectramed.