DISHONEST, **********, PASSING THE BUCK

The emails below speak for themselves: Dear John

I do realise now that you are dealing with a disreputable and dishonest Supplier.

Speck Pumps (Speck) advertises the Aquajet Show and Fountain on its Website. Please refer to the attachment.

The description includes the Product Code. I had prior to placing my order with you, also perused the descriptions of the same Products on the Speck website.

Instead of advising that the Products that I had ordered were “not stock items” Speck has instead deliberately supp**** Products worth less than half the price of the Products that I had ordered and paid for. This is **********.

Apart from the above, there are still the issues of the 2 “missing” Galaxy Globes and the 1 Defective Galaxy Globe. Speck alleges that “both invoices were loaded correctly on the couriers van”. Has the Courier ****** the 2 Galaxy Globes. Should a case of theft be opened with the SAPS?

Speck cannot just absolve itself of any Liability in this Transaction as it is a Party in the Supply Chain as per the CPA.

.

From: John McCormack ********** Sent: Tuesday, 24 October 2017 10:53 To: 'salespta' ********** Cc: 'Yolande Gullett' ********** 'Vinesh Naidoo' ********** Subject: RE: Your order Pico Pump

Dear Wouter/Yolande, 1. You never advised me that the Pico Pump was ready for collection? 2. Whilst I was busy with Mr Naidoos order you asked me to verify order 501, why would you do so when this order had already been Invoiced and paid for. You also had the correct delivery details on the invoice. 3. I sent you Mr Naidoos order and delivery details which had nothing to do with the PICO pump. 4. For some reason you received an order for Pool Paint which you don’t supply but you wrote pump on the copy? 5. With regards to Mr Naidoos order, the following was clear on the order Specktralight Aquajet Show & Fountain Reference number 270.0500.047 but you invoiced Ref 270.0500.040 ? 6. Specktralight GalaxyGlo Solar Globe Reference number 270.0500.050 ordered 8 x you invoiced 8 but only delivered 6 x units?

Mr Naidoos correspondence was forwarded to you this morning. Please advise me how you intend to rectify the situation. You and your company need to accept responsibility for this and I await your urgent response as I have told Mr Naidoo that I will be communicating with him again this afternoon. In the interim I have assured Mr Naidoo that I will make right as I value my customers and will not accept shoddy service and excuses Kind Regards

John McCormack Tel: 27 33 ********** Mobile: 27 ********** 81 ********** https://epoxyman-industrial-coatings.com Floors & Hygiene Coatings http://epoxy-sa.com Epoxy & Tanks http://trade-in-africa.com http://line-a-pool.com Poolcote & Pool accessories https:/poolnpaintshop.com purchase all products on line

From: salespta ********** Sent: Monday, 23 October 2017 3:32 PM To: John McCormack ********** ********** Cc: Yolande Gullett ********** Subject: Your order Pico Pump

Good afternoon John.

I have spoken to my manager about this order and the fault in delivery and can unfortunately not assist in wit correcting it by having your Courier rectify the delivery. The reasons for this is as follows:

1. Both invoices were loaded correctly on the couriers van, with only the one delivery address for the Pico pump incorrect. So MR Nidoo only received his stock incorrectly because it was delivered incorrectly by the courier. 2. The fountain light supp**** is as we sell them. The picture of the light send by Mr NIdoo is not a stock item. ( I have inquired as to the ordering procedure and lead time for the light in question at our head office. Waiting for a response) 3. The original delivery details for the Pico pump was correct for Mr de Lange and I only changed it on the 18th of October after speaking to you about the correct details for Mr Nidoo. The paperwork attached to the order was for Freda Thatcher. I tried confirming this delivery address for the lights ordered , but was given Mr Nidoo’s detail for the light and told that the details for Freda was for the pump. This is when I changed it on my end. (see attached)

We can unfortunately not make any arrangements with The Courier Guy as a third party to correct this mistake.

Vriendelike Groete/Kind regards,

Wouter Botha Internal Sales Representative