1 reviews | Active since Oct 2016

17 Jan 2024, 01:07

YOU *****ED ME INTO BUYING GLASSES!!!

Mbali of Specsavers Midrand Boulders mall.

If this is your Sales training to listen, agree and do the opposite of what the client requires. Then please stop it, consider another strategy.

You held me hostage to pay for Spectacles that I clearly advised that we are here for a quotation as I am still budgeting. You agreed and acknowledged that you understand. You have offered us a free test that comes with frame and lenses (as we indicated our likely budget). Now when we had to leave, take time to consider what we. want. You held us hostage and made us pay for the eye test which was to be included when we take the glasses. This is not something new, its a normal thing for you to make people buy even when they are not ready.

I am not happy with Specsavers at all. Your service is beautiful but you are ****ing cruel for making me use the last cent I had to buy those glasses.

I have never been held hostage like this. For something I communicated clearly.

Furthermore, you never made stories with the invoice or receipt for those glasses. This makes me wonder how you pressure me to pay money immediately when there is no receipt. I will never forgive this, and I have had better service. beyond the **** smile.

I am home I paid money to a random account I have no proof whatsoever that the glasses will be made. But because the lady Mbali, ****med me into paying. This is unacceptable and unforgivable. There are better ways of making a sale. Worse part is making it seem like a misunderstanding, or miscommunication where I can prove I work in television I communicate for a living

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply17 Jan 2024, 10:02
Official
Good day. 

Thank you for bringing your matter to our attention. We have a Spec-Savers representative standing by to step in to attend to your matter with the utmost urgency and be in direct contact with you. Please provide us with your gull name and confirm your contact details.

Thank you and Kind regards
The Spec-Savers Team