Wrong specs

I'm very disappointed that I first had to wait an extra week for my new specs but also did not get the frame I wanted, I took a picture of the frame, and it's not what I chose...to top it off its too jig for my face and the lady at spec savers in promenade mall said but that's what I chose, now I have to keep a pair that I didn't even choose and I have pictures to prove it...this is the first time I've experienced this and and i still can't see through it properly and the lady said I should give it time, which I always do but huh uh... What a complete waste of time