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catharina.arpin catharina.arpin

1 reviews | Active since Jul 2017

20 Jul 2017, 10:33

Wrong prescription contact lenses, twice in one 18 months; extreme delays in ordering of glassess and contact lenses

<p>We have been using Specsavers Centurion since 2015. However, in the past 18 months I had to wait on average of 6 to 8 weeks for new contact lenses and new prescription glasses. At one stage my order was at the store for more than two weeks and only when I enquired did they tell me that the lenses had arrived. Twice I had to return the contact lenses because they ordered it based on my old prescription. Unfortunately the friendliness of staff does not make up for the lack in service. I will not use them ever again.</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply20 Jul 2017, 11:09
Official

Dear Carina thank you for bringing this to our attention. A Spec-Savers representative will be in contact with you shortly