1 reviews | Active since Mar 2020
Wrong prescription
I went to specs savers on campus square for an eye test sometime in August . Then , the Dr gave me a prescription and he said l should get a pair for specs l got them and had to pay R650 to top up the amount since there was a shortfall with what momentum pays . It was only after 2 weeks getting that new pair l started having terrible headaches and l couldn't see properly in that pair due to covid and my school work . I then decided to go after 1 month . Told the Guy my problem then he said because momentum only pays for a specific lenses power he had to give me the ones momentum paid for not the ones my eyes need . So l asked whats the way forward and he said l will have to pay another R947 to get my actual lenses prescription. Right now as a student l cant afford to get such amount and now it seem like its my fault and spec savers doesn't accept their mistake
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
