VN
Vimbainashe N

1 reviews | Active since Mar 2020

04 Nov 2020, 12:27

Wrong prescription

I went to specs savers on campus square for an eye test sometime in August . Then , the Dr gave me a prescription and he said l should get a pair for specs l got them and had to pay R650 to top up the amount since there was a shortfall with what momentum pays . It was only after 2 weeks getting that new pair l started having terrible headaches and l couldn't see properly in that pair due to covid and my school work . I then decided to go after 1 month . Told the Guy my problem then he said because momentum only pays for a specific lenses power he had to give me the ones momentum paid for not the ones my eyes need . So l asked whats the way forward and he said l will have to pay another R947 to get my actual lenses prescription. Right now as a student l cant afford to get such amount and now it seem like its my fault and spec savers doesn't accept their mistake

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply04 Nov 2020, 12:54
Official
Dear Vimbainashe 

Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency. 
Kind RegardsSpec-Savers Head Office