1 reviews | Active since Oct 2016
WRONG prescription!!
I got my prescription glasses from your Tyger Valley branch just over a year ago. This was the first time that I have gotten prescription glasses. Within the few days I felt like my new glasses were not working for me. I called the shop and they said that this is normal as they are new and that my eyes would take some time to get used to the new glasses. I left it then as it was my first time getting glasses, i did not know better. Within the next few months I again called the shop and said that when I drive I still was having trouble seeing and that I really felt like something was wrong. They called me back into the shop and said that they would do another eye test. When i did re-do the eye test they assured me that my prescription was correct. I have just gone to a different optometrist and he told me the prescription i need vs what i was given from you is day and night. The optometrist did not understand HOW spec savers got it SO wrong. I showed him what I was prescribed. I knew something was wrong yet spec savers basically told me I was delusional and over and over dismissed that I was telling them these glasses were wrong. I paid 6k for a pair of glasses that i can basically throw away. I now have to again within 1 YEAR get new glasses as the one's prescribed to me are useless. I should be refunded!
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter.
Kind RegardsSpec-Savers Team
Best regards,
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter.
Kind RegardsSpec-Savers Team
Best regards,
