1 reviews | Active since Nov 2016

17 Nov 2016, 14:59

wrong prescribed glasse

<p>im really really disapointed at the service given by spec savers tygervalley cape gate. i went to them as it was time for my 2 year check up and i was currently expieriencing a dizzy feeling but this was because of medical reasons. the optomistris prescribes me glasses as he said im sitting infront of the computer all the it works on my eyes. i even had to pay extra for anti glare. the glasses was straining my eyes. i thought ok maybe i must give them some time. i left if for another week and then contacted the branch again. the lady i spoke to was very friendly and asked me to please go back for a reshedule appointment. i did so and the guy helping me was also friendly and we went through all the test again. he then told me that im slightly myopic (nearsighted) totally different what the firt optometrist told me. i went home and tested the glasses again and i could feel it is not the correct ones as i feel my eyes taking strain. i emailed then and this was the reply "</p> <p>You are slightly myopic (nearsighted). As I explained to you the other day it is a slight prescription and is mostly needed for distance – it would not be incorrect to use it at the computer but you will benefit from it more for distance vision, especially for night driving and television. It is not that you must not use it for computer work. The anti-reflection coating on the lenses will also offer you relief from computer glare, glare from tv screens other electronic devices you might use, as well as the glare from oncoming headlights when driving at night"</p> <p> </p> <p>everytime i have to drive up and down for no reason. i really feel as if this glasses was a waste of money. i had to pay in R500. if my medical aid paid the full amount i maybe still would have left it but im not paying R500 for something thats going to be lying in my cupboard!!! i just want to hand them their glasses back and want a refund.</p> <p> </p> <p> </p> <p> </p>

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Replies (4)
Spec-Savers SA
Spec-Savers SA's reply17 Nov 2016, 15:12
Official

Dear Wilmari-bouwer,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA
Spec-Savers SA's reply17 Nov 2016, 15:12
Official

Dear Wilmari-bouwer,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team

Best regards,

's update17 Nov 2016, 16:21
Reviewer Update

i would like to thank you for your fast respons and the call received from Lance hill - optometrist. hopefully we will reach a conclusion soon.

Spec-Savers SA
Spec-Savers SA's reply17 Nov 2016, 16:22
Official

It is only a pleasure, and we are glad that we have been able to assist.

Best regards,