<p>I went to Spec Savers Loch Logan in Bloemfontein for an eye test. Chose a frame and the lady informed me on the promotion which includes a set of sunglasses. I chose a frame for my everyday glasses, but not for the sunglasses for I have not seen one which I found appealing. She advised me to go to their Mimosa branch and see if I can get a frame there. She also informed me that I may only chooses a SUNGLASS FRAME of R590 or above. Went to Mimosa, chose a sunglass frame. I gave them a call this morning to enquire on the progress of my normal glasses just to be told that there is no frame that I chose. I explained to the lady that I did choose a frame and that they advised me to look for a SUNGLASS FRAME at their other branch. I explained which frame I chose for my normal glasses and only THEN the lady told me that I do not qualify for the special if I take that frame. Maybe Spec Savers SA should give their staff better training on how specials work. PATHETIC! And that dear Spec Savers is why I would rather keep on going to Mellins for the rest of my life! AND I STRONGLY RECOMMEND THEM!</p>
Dear tammy-van-aswegen,
Thank you for taking the time to bring this to our attention.
We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.
Kind Regards
Spec-Savers Team
Best regards,
Dear tammy-van-aswegen,
Thank you for taking the time to bring this to our attention.
We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.
Kind Regards
Spec-Savers Team
Best regards,
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