Wrong Glasses Prescription
<p>I tested my eyes 01/08/2016 at Spec-Savers . I could never wear my glasses as it did not really help me in any way my eyesight was still terrible wearing these glasses. I went to another optometrist to go and test my eyes in May seeing that I could not use my prescription glasses from spec-savers. The optometrist confirmed Spec-saver at centurion mall must have made an error on my glasses. My first pair of Prescription glasses I received in Cape Town in 23/06/2014:</p> <p>R: -0.75/0.50/175 </p> <p>L: -0.50/-0.75/180 </p> <p>Spec- Savers tested my eyes last year 01/08/2017 and according to their Prescription:</p> <p>R: -0.25/0.50/160 </p> <p>L: -0.50/-0.75/175 </p> <p> </p> <p>Going to another optometrist and testing my eyes there I May my Prescription for glasses was tested and the left eye was -1.25 and right eye was -1.25. What I can’t understand is how Spec Savers Prescription glasses for the year of 2016 can be better than 2014 and now my eyesight is totally worse in 2017. Spec Savers made a huge error with my glasses and I want the rectified. I have never received such terrible service as I have received from Spec-Savers. My mom also tested her eyes on the same day as I did and her Prescription glasses was also a huge mess. Trying to get Spec-Savers to rectify their mess is just impossible. So, in conclusion we had 2 sets of Prescription glasses that was not right and my medical aid had to pay for that and not even a year later and I have to get new glasses because spec-savers made a mess of our glasses. I unfortunately could only go test my eyes again now seeing that my medical aid would not pay to test my eyes again last year after Spec-Savers error and I would not even trust them to test it again. I would never recommend spec-savers to anyone!!!!!</p>
Dear chante-botha,
This is highly concerning for us. Thank you for taking the time to bring your matter to our attention. We have sent everything through to our senior representative to attend to urgently.
Thank You & Kind Regards
Spec-Savers
Dear chante-botha,
This is highly concerning for us. Thank you for taking the time to bring your matter to our attention. We have sent everything through to our senior representative to attend to urgently.
Thank You & Kind Regards
Spec-Savers
Thanks to Spec-Savers Cradlestone & Centurion Mall for the quick response and my new glasses. Appreciate the fast & effective response :)
Thanks to Spec-Savers Cradlestone & Centurion Mall for the quick response and my new glasses. Appreciate the fast & effective response :)
Thank you for this message chante-botha. We are glad that all is sorted and that you are happy!
You must have a great day further!
Thank You & Kind Regards
Spec-Savers Team
Thank you for this message chante-botha. We are glad that all is sorted and that you are happy!
You must have a great day further!
Thank You & Kind Regards
Spec-Savers Team
