Wrong booking

I am utterly disappointed with Specsavers Sunridge. I have been a customer with them for a couple of years now. I have made a booking with them way in advance for the 25th of January. Both myself and the person that took the booking confirmed these dates. Yesterday and this morning on the 24th of January they mentioned that they cannot help. Only in the afternoon. My schedule was planned to work around this booking which was at 08:30 am in the morning. A fault from their side results in a customer not being able to be help. I will rather support some opposition.

Ruan Fourie