MS
MichAA(C)l Smith
1 reviews | Active since Jan 2014
08 Feb 2026, 21:05
Worst service in history, no client service!
Would give 0 stars if possible. I have been waiting for my contact lens order from Specsavers Kolonnade since 30 November. I get NO communication from them to inform me about anything. The previous time I tried to find out I got a lame excuse of "it is because it is made specifically for your eyes". Surely I am not the first or only person that gets lenses made to suit their profile? 30 November..today is 8 Feb. Still no news. Lense are paid for, guess that is why no one cares. Would not recommend ANYONE!
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Spec-Savers SA's replyOfficial
09 Feb 2026, 15:20Dear Micha.
We’re truly sorry to hear about your experience and understand how frustrating this delay must be, especially with your order having been paid for. This is certainly not the level of service we aim to provide. We will ensure your matter is escalated and you are contacted.
Warmest regards
The Spec-Savers Team
We’re truly sorry to hear about your experience and understand how frustrating this delay must be, especially with your order having been paid for. This is certainly not the level of service we aim to provide. We will ensure your matter is escalated and you are contacted.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply09 Feb 2026, 15:20
Official
Dear Micha.
We’re truly sorry to hear about your experience and understand how frustrating this delay must be, especially with your order having been paid for. This is certainly not the level of service we aim to provide. We will ensure your matter is escalated and you are contacted.
Warmest regards
The Spec-Savers Team
We’re truly sorry to hear about your experience and understand how frustrating this delay must be, especially with your order having been paid for. This is certainly not the level of service we aim to provide. We will ensure your matter is escalated and you are contacted.
Warmest regards
The Spec-Savers Team