Worst Service from Spec-Savers in Zevenwacht Mall

I did my eye test and bought glasses from Spec-Savers Zevenwacht mall that cost me well over R5000. My glasses were unfortunately ****** as a result I called Spec-Saver Zevenwacht mall and spoke to Melony on 16 Oct 2020. I asked if I can order contact lenses as I do not want glasses anymore, as I do not want a repeat of what happened to my glasses. She informed me that I can and that the trial contact lenses will be ready for me in a week. Today, 22 Oct 2020. I called Spec-Savers Zevenwacht and spoke to Melony again who confirm that my trial contact lenses is ready for collection but I need to book an appointment for an optometrist to show me how to put the contact glasses on and how to keep it clean. I informed her that I work Mon-Friday and don't see the need to book off work, miss a day's pay just for an optometrist to show me how to put the lenses on and off. I also told her that my wife is using contact lenses for years already and she can show me. Melony informed me that she will hear what the optometrist say about that, a minute later she called me back to inform me that an appointment must be booked with an optometrist and they cant just give me the contact lenses. The problem is they can only book me for an appointment next Saturday 31 Oct 2020, this after I informed her that I struggle to work on the PC at work and find it difficult to drive. Still she gives me this lame news. Pathetic to say the lease after I spent so much for my glasses a couple of months ago. I will never make use of their services again! They don't care if I can do my work on the PC or even worst; being involved in an motor vehicle accident as I drive to and from work daily!!!

Regards Gordon ***