WORST SERVICE EVER!!

I am terribly frustrated and disappointed with Spec savers davenport! I visited the branch on the 03/06/2024 with my daughter as i needed a new pair of glasses and my daughter had lost hers. The first interaction was fine, the lady that did my eye test was so great she even offered to order me a trial for contact lenses as i have never tried them. Once the test was done i was then assisted by Lia, im not sure of her name, and i was caught between glasses by Caroline Carera (which had a copayment of 960) and another pair by Deluca(which had a co payment of about 380), Lia said i can go home and think about it as they were also closing. I asked her to contact me that week on friday. She called in the afternoon on friday and i asked her to send me banking details, she said i first have to accept a qoute. To my shock she sent 2 qoutes with the same amount. I called and told her that was not the qoute she had given me. She said she deleted my qoute (I dont know why) and that she cant figure out how she did my qoute. She sent the incorrect qoute like 5 times, I kept calling, till i was so frustrated i said she must send whatever and i will accept because i know my order will delay, and i need my glasses ASAP. Mind you, these glasses for me. My daughter had selected a new pair and it would be charged on my medical aid, her order was allegedly done. I call again the following week i think Tuesday and spoke to Nomusa, she could hear how frustrated i was and asked to assist me. She said my order was NOT Ordered infact. Then she then said she will order them on the day and i can come make payment on friday. I went on friday but because of work i got their late and saturday i was also working. I called today the 18/06/2024 to ask for the banking details, only to find that NOT ONLY MINE BUT MY DAUGHTERS ORDER WAS NOT PLACED!!!! The lady i spoke to said none of the orders were placed. its been 2 weeks!! what was the reason my little girls order was not placed as she didnt have any co-payment!!! The order is only going off today because i have been shouting?? is this the service that spec savers gives now? and to tell me my order will arrive on the 6th of July??? Over a month from my FIRST INTERACTION! So essentially I must not see for a whole month because of your poor administration. I am extremely disappointed as spec savers has been my recommendations to people after the great service i received in stanger and Umlazi. This is not the first time i am using spec savers. But the first time in this branch after i relocated. I regret going to this branch. Worst Service EVER!!