AS
Allistair S
1 reviews | Active since Nov 2021
23 Jun 2023, 11:26
Worst Service Ever at Specsavers in Southgate!!!!!!!
Worst Service Ever at Specsavers in Southgate!!!!!!! I am disgusted by the pathetic response the Manager Tebogo gave me. He literally said no to my solution of being misled, spoke with attitude and said he cannot help. He could not even answer my questions. He then walked away saying you may gladly take my name and log a complaint on Hello Peter.
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Replies (8)0
Replies (8)
Spec-Savers SA's replyOfficial
26 Jun 2023, 15:40 Dear Allstair.
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply26 Jun 2023, 15:40
Official
Dear Allstair.
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
AS
Allistair S's updateReviewer Update
26 Jun 2023, 15:42I hope so
AS
Allistair S's update26 Jun 2023, 15:42
Reviewer Update
I hope so
Spec-Savers SA's replyOfficial
26 Jun 2023, 16:38Our representative will be in contact with you.
Spec-Savers SA's reply26 Jun 2023, 16:38
Official
Our representative will be in contact with you.
AS
Allistair S's updateReviewer Update
27 Jun 2023, 14:46And still no call. Really not surprised!
AS
Allistair S's update27 Jun 2023, 14:46
Reviewer Update
And still no call. Really not surprised!
AS
Allistair S's updateReviewer Update
30 Jun 2023, 11:11Still no call lol
AS
Allistair S's update30 Jun 2023, 11:11
Reviewer Update
Still no call lol
Spec-Savers SA's replyOfficial
30 Jun 2023, 13:07Good day Allistair.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank You & Kind Regards
Spec-Savers Head Office Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank You & Kind Regards
Spec-Savers Head Office Team
Spec-Savers SA's reply30 Jun 2023, 13:07
Official
Good day Allistair.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank You & Kind Regards
Spec-Savers Head Office Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank You & Kind Regards
Spec-Savers Head Office Team
AS
Allistair S's updateReviewer Update
30 Jun 2023, 13:32Lets wait and see again lol will keep the public in the loop
AS
Allistair S's update30 Jun 2023, 13:32
Reviewer Update
Lets wait and see again lol will keep the public in the loop
Spec-Savers SA's replyOfficial
04 Jul 2023, 11:47Good day Allistair.
Our head office area manager has contacted to you to assist however you informed her that you will contact her back. Please can you advise when our area manager may contact you again to discuss this matter further?
Thank You & Kind Regards
Spec-Savers Head Office Team
Our head office area manager has contacted to you to assist however you informed her that you will contact her back. Please can you advise when our area manager may contact you again to discuss this matter further?
Thank You & Kind Regards
Spec-Savers Head Office Team
Spec-Savers SA's reply04 Jul 2023, 11:47
Official
Good day Allistair.
Our head office area manager has contacted to you to assist however you informed her that you will contact her back. Please can you advise when our area manager may contact you again to discuss this matter further?
Thank You & Kind Regards
Spec-Savers Head Office Team
Our head office area manager has contacted to you to assist however you informed her that you will contact her back. Please can you advise when our area manager may contact you again to discuss this matter further?
Thank You & Kind Regards
Spec-Savers Head Office Team