Worst Service Ever

My Husband and I went both for eye-test on Sunday 24 Feb 2019 to Spec-Savers in Tygervalley. My husband used a different Medical aid and both of us never received any feedback. The last communication was on the day of eye test that there is new stock arriving on Thursday or Friday we will get a call to come choose our frames and they need to confirm with the medical aids our benefits. On the 4 March 2019 I called Spec Savers Tygervalley and nothing was done. I was told that I would receive a call back in a few minutes that was between 9-10 the morning at 5pm I receive a call saying that they could not confirm my benefits with the medical aid I must call the Medical aid and give them a call back as the Medical aid does not pick up my details. Please note that till today my husband never received any communication about his information and I did ask that they must check my Husband details aswell and nothing was done. I could only phone the Medical aid this morning and all my details was displaying. I do believe that both my husband and I just received the worse customer service. Please note to date nothing is sorted.