Worst service

I went to specsavers mall of the north on the 26 November 2019 for spectacles and I was told that I would receive them in 7 - 10 days. Today is the 21 December and i am still waiting. I have been waiting since, tried calling them several times but all they'd do it take my details and promise to call me back but don't. I ended up sending an email on the 11th December to find out what was going on, Mitchell rep**** and said there was a problem with the spectacles however, they were leaving the lab that very same day. My spouse went to collect them yesterday the 20th because we thought maybe they forgot to inform me. He was only given the shades and was told they'd receive them after Christmas! I need to know how does it happen for one to wait this long without being kept on the loop? Why am i being treated like a dumb person after leaving so many optometrist around my area hoping for the best only to get this. I like >120k's away from polokwane and now we'll have to drive again to go collect them even after y'all treated me like ****. Either you courier them to me or keep them and give me my refund.