Worst service

Good day, On the 9th I went to specsavers the Boulders. I did the eye test and explained the issues with my eyes. The lady said to I don't need blue light but anti glare. I told her i use 2 screens (laptop and monitor) for 8 hours or more a day. She said it will work. What do i know about lenses? I paid for the glasses and 3 days later i haven't gotten anything regarding my order. Followed up, only for them to say they were waiting for approval from medical insurance because I only paid the difference. I asked for the reference number so that I can follow-up with my provider. They said they got confirmation. Fine, on the 12th order was placed and today I was called to collect. I went there to collect, only for me to find that the anti glare recommended is not working. I was told that it works for others. So please tell what is the purpose of eye test if I will get lenses and be told to pay extra. I WANT MY MONEY BACK. I am not others and my eyes are not for experiment. It is unacceptable and unprofessional. I want my money. I can't be told anti glare is cheaper than blue light. What works my eyes? Cheaper or best? Its ridiculous and I better get refunded. They whisper to each other, what are we gonna tell her. Then come and told me to pay more for their wrongs.