Worst overall service ever!

I phoned Kyla,Kerusha and Mariska at Specsavers Centurion,they gave me a quotation of R2243.20-R1500(winter special discount)=R743.20 for test,lenses and ekstras(excluding frame).After the eye test the quotations proved wrong.It was R 2304.70 and the winter special was now suddenly only the amount of the frame and not R1500 (as confirmed telephonically).I complained to Kal Govind(Frontline Manager) which was unhelpful.I asked for phone recordings as proof.She told me they do not have recordings and I misunderstood!Adel who did the eye test was more interested in training a new staff member than letting me know what the condition of my eyes were.Anna at accounting was unhelpful and was not very interested in assisting me.Especially when I asked her to help me with frames.All of above mentioned persons assured me I would only wait up to 10 working days to receive my new glasses.I phoned Thembi later to enquire when my glasses would be ready(keep in mind that Specsavers Centurion already deducted the amount from my medical aid).She changed her story that it could take 10-15 working days!Eben was the only person who provided exceptional service and followed up.