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1 reviews | Active since Apr 2017

03 Feb 2022, 07:23

Worst Optometry

They deserve 0 stars. I was told that my glasses will be ready in 2 weeks. It's now 4 weeks and no glasses and they refuse to refund me. Their internal logistics problems should not be the client's problem. For them the client does not come first. Disgusting!

0
Replies (4)
Spec-Savers SA
Spec-Savers SA's reply07 Feb 2022, 12:09
Official
Dear Almeroe. 

Thank you for bringing this matter to our attention. Please can you provide us with the name of the Spec-Savers store as we have a representative on standby to step in and assist with the utmost urgency. 

Warmest regards
The Spec-Savers Team

Best regards,

Spec-Savers SA
Spec-Savers SA's reply07 Feb 2022, 12:16
Official
Dear Almeroe. 

Thank you for bringing this matter to our attention. Please can you provide us with the name of the Spec-Savers store as we have a representative on standby to step in and assist with the utmost urgency. 

Warmest regards
The Spec-Savers Team

Best regards,

's update21 Feb 2022, 15:29
Reviewer Update
It's been 2 weeks since my reply and no feedback. But Specsavers Kalahari Mall is sending me SMS for the outstanding balance on the account to be paid. The not so funny part is that I have not received my glasses nor has anyone made contact with me regarding this matter! As I said before they are all about the money and NO service. Pathetic!
Spec-Savers SA
Spec-Savers SA's reply21 Feb 2022, 16:08
Official
Good day Almeroe.

Thank you for providing me with the name of the Spec-Savers and our Spec-Savers representative will be in contact with you as a matter of urgency.

Thank You & Kind Regards
The Spec-Savers Team

Best regards,