1 reviews | Active since Aug 2012

28 Aug 2016, 11:06

Worst Optometrist in Africa

<p>Went for eye test on 03 August 2016. Was then told that laboratory had a problem with my lenses and they have to make new lenses. Registered a complaint on Spec Savers website and the manager of Centurion branch gave me unsatisfactory answers. V isited their Centurion branch on 27August 2016 just to be informed that the lenses were cut to small for the new frame and once again the branch manager couldnt give me satisfactory answers. Where is the CEO or Owner of this company .Previously with my other pair of glases I had the same experience.. Very fast to take your medical aid contribution and deposit without delivering a profesional service. Please close down your stores because you cant even deliver a service to a customer being loyal to you for 16 years. Please Mr CEO speak to me i dont need any more excuses and I am not prepared to make any payments for this useless service this is a disgrace.</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply29 Aug 2016, 08:38
Official

Dear JP Fouche,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our head office senior representative to investigate with the utmost urgency. Our representative will be in direct contact with you.

Kind Regards

Spec-Savers Team