WORST EXPERIENCE EVER PT3

Then she realised the mess she did. Goes to frontline to fetch my file, she comes back to ask me why do I want contact lenses because my eyes are perfect. I explain to her that I want to change between my glasses and lenses. She goes to check for trial lenses for my eye spec, returns and says they don't have them in stock but they will order them for me and will be here in a few days. She then gave me a pair to practice with in the meantime and they say I have to buy the solution. I do so. Days go by and no contact from them. Once again, I have to contact them. Since I've learnt my lesson the last time and I don't want to waste my time any longer, when he asked for my surname, I opted to give him my ID number. He tells me that the trial lenses are available and can pick them up. I check the"invoice" and find they gave me the wrong lenses again ? I go back, the ladies on front line can't explain what happened, then the one tells me that they don't get lenses in +0.25 so she gave me +0.5. I asked her why they said they'll order them if they should know that they don't exist? She goes back and forth with me then some other lady comes out the back to speak with me as well, I still didn't understand their reasoning for promising me something they can't provide. I tell her I will not be taking that lense and they must cancel my file. After leaving, I call to tell them I want a refund for the solution they made me buy which I don't need. Lady tells me to send my banking details on email. I do so. Later I get a call from a rude lady who tells me that if I opened the solution, she will not refund me. I tell her that the only reason I bought the solution is because of them and their empty promises so since they cannot fulfil them, I cannot keep a product I never needed in the first place. She was loud, rude, belligerent, told me in a demeaning manner that she will not refund me for something she cannot resell. Then hung up on me.