Worst customer service

I ordered contact lenses and called in to the store. It was confirmed that the contacts will be there after 5pm. When I went to the store after 5 pm,the staff said that they can't release the contacts because the one person who works with dispatch hasn't allocated the contacts to their stock list and l;eaves at 5pm. I advised that this is an emergency and that I need my contact now as I can't see. How can there be so much staff in the store but only one specific person who leaves at 5pm is able to assist. They said that they'll look in the back to find it but said that it didn't arrive yet. When I called in the next day,they confirmed that the contacts were there all along. How can they lie to me like that even when I paid for my contacts. Not good service.