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Phathutshedzo M
1 reviews | Active since Mar 2026
27 Mar 2026, 00:35
Worst customer service
I went to get my eye test with khayelitsha branch on the 5th of march and u wanted only prescription and I was told I will have to wait for my medical to pay, after 7 days my medical aid paid and sent me the proof and from then I communicated with the branch and tell me why I had to run around for my Rx that you have been paid for and the kept in saying they sent and today on the 26/03/2026 I went personally to collect and I got the worst customer service ever because they said I can't live with the Rx without the doctor signed but they knew I was gonna call because I communicated before, why didn't they get that done before
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Spec-Savers SA's replyOfficial
02 Apr 2026, 08:30Dear Phathutshedzo
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about your concerns and want to assure you that your feedback is important to us. Your matter has been escalated to the appropriate team for urgent attention. One of our team members will contact you soon to assist further and keep you updated on the progress.
Warm regards,
The Spec-Savers team
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about your concerns and want to assure you that your feedback is important to us. Your matter has been escalated to the appropriate team for urgent attention. One of our team members will contact you soon to assist further and keep you updated on the progress.
Warm regards,
The Spec-Savers team
Spec-Savers SA's reply02 Apr 2026, 08:30
Official
Dear Phathutshedzo
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about your concerns and want to assure you that your feedback is important to us. Your matter has been escalated to the appropriate team for urgent attention. One of our team members will contact you soon to assist further and keep you updated on the progress.
Warm regards,
The Spec-Savers team
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about your concerns and want to assure you that your feedback is important to us. Your matter has been escalated to the appropriate team for urgent attention. One of our team members will contact you soon to assist further and keep you updated on the progress.
Warm regards,
The Spec-Savers team