Worse services ever

My husband had an appointment on the 9 of September 2023 at the Pretoria North branch. We had to phone twice to find out when can we expect to pick up the spectacles. On Thursday 21 September my husband was informed by a gentleman that he could pick it up on Friday, 22 September 2023. Arriving on Friday at 12, there were two signs on the door mentioning that they were busy with stock take and are closed due to the long weekend. I nocked and there was no response. On Saturday we returned again, just to make sure that they are not opened as my husband desperately needs his spectacles for driving, again it was dark inside and the door was locked. Both, my husband and I were there. Both of us felt the door and both of us made sure there was nobody. Today, Monday 26 September 2023, I returned again at 16:50. The door was locked and it was dark inside. There was a lady in front of the door that said that the branch is closed and the people left already. I phoned the emergency number on the door at 16:54 and left a voicemail. I have my call log to proof this. I tried 5 more times without any luck. I went into the chemist next door to asked what is going on and if they are closing the branch. The lady at the chemist said they left as it was load shedding. She asked my name as it looked liked she was told to expect someone. At 17:11 a lady phoned me back to say she left just after 5 and I was not there. She also said that she was there on Saturday, working. She basically imp**** that we are lying about being there and the doors being closed. She did not give me a change to explain and talked over me. This is unacceptable and the worsted service we have ever experienced. And still my husband do not have his spectacles but they have debited my medical aid on the 9 of September already??????? It is now more than 2 week without his spectacles and we are unable to pick them up as the branch seems to be close all the time.