WORSE CUSTOMER SERVICE

I have received the WORSE service ever. I accidentally broke my spectacles on Saturday the 9th November and I immediately made an inquiry with my branch Spec-Savers Rietfontein in Boksburg to check if I still had insurance. It was confirmed that I have insurance however I will have to make a payment of around R400.00. On Monday the 11th, I visited the branch and I was assisted by Audrey(she has been with the practice since I joined them more than 7 years ago). Audrey phoned around searching for a frame similar to mine unfortunately it was not available and I had to choose another frame within the price range. She further confirmed that I have insurance however I must pay R745.40. I will pay the money when I come to collect. She stated that I will get the normal SMS'S providing status on my order....I did not receive any SMS. On Thursday the 14th, I called the practice since I was getting any SMS since my visit on Monday, I spoke to the other lady, she confirmed that my order is still been processed, I informed her that I have not received any SMS. She took my number(that they have on their system). On Monday the 18th, called the branch again and spoke to the same lady I spoke to on the 14th, she still confirmed that my order was still being processed and I should expect my spectacles after a week. I informed her that I'm still not getting SMS's. I apologized for being a nuisance but it because I'm completely blind without my spectacles and I'm suffering from major migraines as I'm using my old lenses. Today I called to make another follow-up and I spoke to the same lady that I have been dealing with telephonically , she confirmed that my spectacles have been ready since Friday......But nobody cared to inform me yet I have been complaining that I'm not getting any communication. She actually said I saw my colleague sending you the SMS(meaning I'm LYING) THE AUDACITY call me a ****.

Your service standard has dropped so bad that you don't even care about your clientele. I want to understand why did I get a call or SMS to confirm that my spectacles are ready for collection??Why the amount that I must pay increased to R745.40 from around R400.00??

YOU HAVE LOST A LOYAL CUSTOMER!!DISSAPOINTED!!