What ever happened to looking after your loyal customers????!!!

I have been a customer of specsavers for many years now and I will no longer be supporting them. This morning my last contact fell out and I couldnt see. I called Spec-Savers in Douglasdale to find out if they could help me with a trial pair. They refused and insisted i need a eye test. I was willing to book any eye test and pay cash but then they couldn't promise they would have my trial pair in store. I managed to get hold of a Torgo Optical and even though i am not a customer of theirs, they were willing to help me. Because of this, I will be taking my business to Torga Optical from now on. Sometimes all it takes is showing a little humanity and helping someone out!